Data protection policy

MSB-MET is committed to protecting the privacy of all those whose personal data is processed by MSB-MET. Therefore, this Data Protection Policy answers the most important questions about the nature, scope and purposes of the processing of your data.

This statement applies to the MSB-MET websites and the websites of all companies affiliated with MSB-MET that refer to this statement on their websites. It does not apply to MSB-MET websites, offers and features that link to their own privacy policy.

For information on the data controller as defined in the Data Protection Act (“MSB-MET” or “we”), please refer to our Service Provider Identifier (for users from the European Union: Article 4(7) of the General Data Protection Regulation).

Notwithstanding the above, the MSB-MET company responsible for providing the goods or services is the company that has contracted with you to provide the goods or services in accordance with data protection laws. Information about the relevant MSB-MET company can be found in the terms and conditions relating to the provision of the goods or services.

Who can I contact within MSB-MET if I have a question about data protection?

For questions about the processing of your personal data or to request information, rectification or erasure, please feel free to contact our Group Data Protection Officer at info@msbmet.com or by post:

MSB-MET Ltd.

Group Data Protection Officer

15 Lapostelki Rd.

Balatonfüred HU 8230

Hungary

How does MSB-MET handle the data I provide?

When visiting our websites, we process personal data that is transmitted by your browser to our server. This data (so-called log files) is technically necessary to display our website and to ensure its stability and security.

The log files record the following data:

IP-address
Date and time of the question
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (one specific page)
Access status/HTTP status code
Amounts of data transmitted in each case
The website from which the request originated
Browser
Operation system and system interface
Browser language and version number

For users in the European Union: processing is based on Art. GDPR Article 6(1)(f), in order to protect our legitimate interest in the proper functioning of our website. The data is stored for a maximum of 30 days and then automatically deleted or anonymised.

We also process the data you voluntarily provide when processing a contract, survey, request, registration or login.

We will only collect and process your data for the purposes for which we have predetermined the purposes for which it is collected and processed. These purposes may arise from technical necessity, contractual requirements or explicit user requests. We will also only use your data if you have given your prior consent. Some of our web offerings are located in restricted user areas that require registration after logging in, such as the career portal. Your access and privileges to the relevant features can be controlled through these logins. You will be asked to provide your personal data, which we collect and store during the login process, as part of the relevant web offer.

Further information on the storage and processing of the data collected and the purposes for which it is collected is set out below and, where applicable, in the instructions for use of each individual web offer.

When does MSB-MET process my personal data?

Provision of goods or services

When you order goods or services from us, we use the personal information you provide to process your order and deliver the goods you have requested. In addition, we may use the personal information you provide to complete the necessary steps before entering into a contract, answer related questions, send you shipping or billing information, process customer feedback, or provide support.

For users in the European Union: the legal basis for processing these data is the performance of a contract or the intended conclusion of a contract within the meaning of Article 6(1)(b) of the GDPR.

MSB-MET uses external service providers and subcontractors to provide goods or services for the technical processing of your personal data. Such service providers may include, for example, e-learning platform operators and webshop operators. You can find detailed information about these in the relevant terms of use or general terms and conditions.

Depending on the payment service provider you select during the ordering process, your payment data collected for this purpose will be transferred to the payment service providers or payment processing service we have appointed. In some cases, the selected payment service providers may collect this data themselves if you open an account with them. In this case, you will need to log in to your account with the payment service provider during the order process. In this case, the privacy policy of the payment service provider will apply.

E-mail marketing

Have you subscribed to one of our promotional newsletters or otherwise indicated your interest in receiving information from MSB-MET (for example, by filling in a contact form)? If so, we will use your email address to send you information that may be of interest to you (such as invitations to events or webinars, or information about products). If you are no longer interested in this information, you can unsubscribe at any time. To do this, simply click on the “Unsubscribe” link in the relevant newsletter.

For users in the European Union: the legal basis for the processing of this data is your consent pursuant to Article 6(1)(a) of the GDPR.

Are you participating in one of our competitions? If so, we will process your personal data (e.g. name, email address, address) to enable you to participate in the prize draw. We need to process your data until the contractual relationship is executed and fulfilled.

For users in the European Union: the legal basis for the processing of these data is the performance or execution of a contract pursuant to Article 6(1)(b) of the General Data Protection Regulation (GDPR).

Contact us

Have you used one of our contact forms to request information about our products or services? We will usually use the information you provide on the form to process your request. In addition, you may give your explicit consent before submitting a contact request if you would like to receive additional information from us, such as invitations to events or webinars, or product information.

For users in the European Union: the legal basis for the processing of this data is your consent pursuant to Article 6(1)(b) of the GDPR.

Optimizing website

Our aim is to make our website even better for you. We do this by using a variety of web analytics tools to answer questions such as: Which pages have you visited? Which link have you clicked? A list of these tools can be found here: “What services does MSB-MET use on its website?”.

The processing of personal data is based on our legitimate interests in relation to users in the European Union pursuant to Article 6(1)(f) of the GDPR. Our legitimate interest is based on the following purposes of data collection: to ensure a smooth connection setup, to provide you with a convenient use of our website and/or application, and to analyse the security and stability of the system.

Digital advisor

We also offer an interactive digital advisor on our website to help you find the right product and service for you. This feature is self-checked. No data is transferred to third parties.

For this purpose, we process the following categories of data:

– Usage data

– Browser/operating system/device used

– Source of link

We use the usage data collected through cookie IDs to assist the Digital Product Advisor in its work, for technical purposes and to improve the service. It is not possible to infer the identity of the user from the ID we use. Cookies and personal data collected during the process are deleted or anonymised after the session.

Customer satisfaction surveys

Have you recently purchased an MSB-MET product, sent in a repair or requested a service? We would like to know if you are satisfied with the service we provide and what we could do better in the future. We therefore use the information you provide to contact a randomly selected group of customers after communicating with them. To contact customers, we sometimes use external service providers with whom we have appropriate data protection contracts.

For users in the European Union: the legal basis for the processing of this data is our legitimate interest under Article 6(1)(f) of the GDPR. Our legitimate interests cover the following purposes of data collection. Since you are then a customer of MSB-MET, we assume that you have agreed to be contacted by us in order to inquire about your satisfaction with us.

Does MSB-MET use cookies?

To make our offer as user-friendly as possible, we use cookies and similar technologies as so many other companies do.

What are cookies?

Cookies are small text files that are automatically generated by your browser and stored on your end-user device (e.g. computer) when you visit our website.

The data is stored in cookies that are created on and in connection with the end-user device you are using. This does not mean, however, that we obtain any direct information about your identity. The cookies we use are designed to make our offerings more convenient and relevant for you. For example, we use so-called session cookies to recognise that you have already visited certain pages on our website. This allows you to add certain products you find on our site to your shopping cart without creating a customer account or logging into an account. Session cookies are automatically deleted after you leave our site.

We also use so-called temporary cookies to make our website more user-friendly. These cookies are stored on the end-user device for a limited period of time. The next time you visit our website, our website automatically recognises that you have visited us before and what your settings and preferences were, so you do not have to re-enter them.

Temporary cookies are usually deleted after 30 days. In addition to our own cookies, we also use third-party cookies to statistically record and evaluate the use of our website, to optimize our offerings to you, and to display information and advertisements specifically tailored to you.

Cookie settings

Most browsers automatically accept cookies. You can, however, set your browser so that no cookies are stored on your terminal device, or you will always see a message before new cookies are created. You also have the option to decide for yourself which cookies you want to accept and which you do not want to accept, using the cookie settings link in the footer.

You can change these settings at any time, and you can also deactivate cookies that have already been activated by selecting and deselecting the individual cookie categories, e.g. “Functional“, “Statistical” or “Marketing“, and thus withdraw any consent you may have given. In this way, the use of cookies will be transparent to you. Please note, however, that disabling certain cookie categories or disabling cookies altogether may mean that you will not be able to use all the features of our website without restriction.

For users in the European Union: the processing of personal data collected through cookies, which is technically necessary for the provision of our offers, is based on Art. GDPR Article 6(1)(f) in order to protect our legitimate interest in the smooth provision of our offers on our website. Otherwise, we will only process your personal data in relation to cookies (in particular for the provision of certain functionalities, for analytical and advertising purposes and in relation to third party service providers as described below) if you have given your prior consent to this under Art. In accordance with Article 6(1)(a) GDPR. The purpose of the processing is for advertising, market research and to tailor our website to your needs.

What services does MSB-MET use on the website?

When you visit our website, we automatically record how you use it. This information is important to us because it allows us to know what content on our site interests you and how we can improve our services in the future. To do this, we do the following:

We use the following tools for analysis and marketing:

Adobe Analytics

This website uses the Adobe Analytics web analytics service to evaluate users’ access to the website. For analytics purposes, we store cookies on your terminal equipment and collect information about it, which is also stored on the servers of our contracted data processor, Adobe Systems Software Ireland Limited, located at 4-6 Riverwalk, Citywest Business Park 0000 Dublin 24, Ireland (“Adobe”).

The information stored on Adobe servers cannot be directly linked to an individual person, as Adobe Analytics is used with the settings “Geo-Lookup before”: replace visitor’s last IP octet with 0″ and “Obfuscate IP-Removed”. The “Before Geo-Lookup: Replace visitor’s last IP octet with 0” ensures anonymization of the IP address by replacing the last octet of the IP address with zero before the so-called geolocation. The approximate location of the user is added to the tracking packet for statistical analysis, which still contains the full IP address. Before storing the tracking packet, the IP address is then replaced with a single fixed IP address, called the generic IP address, if the “Obfuscate IP -Removed” option is set. This means that the IP address is no longer in the stored record.

For users in the European Union: we will only use Adobe Analytics in relation to your personal data if you have given us your explicit consent in advance. Your consent is also the legal basis for the use of Adobe Analytics. Article 6(1)(a) GDPR. You can decide on the setting of cookies as described above in the Cookie Settings on our website and, in particular, you can deactivate cookies already activated by Adobe Analytics by deselecting the “Statistics” cookie group and thus withdraw your consent. You can also disable the cookie setting completely in your browser settings. Personal data collected in connection with Adobe will be deleted or anonymised after 24 months.

Data processed by Adobe Analytics is subject to the Adobe Privacy Policy. It can be found at https://www.adobe.com/hu/privacy/policy.html.

HubSpot

For our online marketing activities, we use an integrated software solution from HubSpot, HubSpot, Inc, 25 First Street, Cambridge, MA 02141 USA or HubSpot European Office, Ground Floor, Two Dockland Central, Guild Street, Dublin 1, Ireland (“HupSpot”), which allows us to cover a number of aspects, including:

email marketing (newsletters, promotional mailings and automatically sent emails, e.g. to provide downloads);
publishing and reporting content on social media;
reporting (e.g. on traffic sources, accesses, etc.);
relationship management (e.g. segmenting users and managing contact with users);
landing pages, blogs and contact forms;
services (live chat, chatbots, support request management system, polls, knowledge databases).

In addition, with your consent, we use HubSpot’s tracking tool for our online marketing activities on our website. HubSpot uses cookies to enable us to analyse your use of the website. HubSpot evaluates the information it collects (e.g., IP address, timestamp, geographic location, browser type, duration of visit, and pages viewed) on our behalf to generate reports about your visit and the pages you visit. The information collected by HubSpot and the content of our website is stored on the servers of HubSpot’s service providers.

In addition, we use HubSpot’s “Meetings” feature to organise meetings with you efficiently and easily. To this end, we will show you the available dates of our participating colleagues. You can select the date you want and use the “Confirm meeting” menu to arrange it with one of our colleagues. Your first and last name and your business e-mail address will be processed for this purpose. As soon as you press the “Continue” button in the “Confirm appointment” menu, you will receive a confirmation e-mail from us. For users in the European Union, the legal basis is the implementation of pre-contractual measures pursuant to Article 6(1)(b) GDPR and our legitimate interest in efficient scheduling pursuant to Article 6(1)(f) GDPR.

For users in the European Union: the legal basis for processing is your consent in accordance with Art. You may withdraw your consent at any time by de-selecting the “Statistics” cookie group with future effect. Cookies and personal data collected in connection with the HubSpot tracking tool will be deleted or anonymized after 13 months at the latest. If the data are transferred to HubSpot Inc. in individual cases, this will be done on the basis of the EU Model Clauses pursuant to Art. 46 (2) lit. d) GDPR, to which HubSpot Inc. is subject.

For more information about privacy, see HubSpot’s Privacy Policy at https://legal.hubspot.com/de/privacy-policy, the Cookies Policy at https://legal.hubspot.com/de/cookie-policy, and HubSpot’s Knowledge Pages at https://knowledge.hubspot.com/de/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser#cookies-from-third-party-systems.

Google Ads

We also use Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland (“Google Ads”) online advertising program and conversion tracking to measure the effectiveness of individual ads, offers and features.

In these processes, we use Google’s remarketing functionality with your consent. This allows us to display targeted ads to you on your devices based on your interests. You will see websites for products that you have already expressed an interest in on other websites in the Google network when using your devices; your interest will be identified based on your browser usage.”

For this function, we collect technical information (e.g. IP address, time of visit, device and browser information) and place cookies. Further processing will only take place if you have activated the “personalised advertising” option in your Google account. In this case, if you are logged in to your Google Account when you visit our website, Google will use your data to create targeting lists for remarketing across devices.

We also use the conversion tracking feature to measure the effectiveness of individual ads, offers and features. Conversion tracking is supported by Google’s so-called conversion linking feature. Conversion link tags are used to help tags measure click-through data so that conversions can be measured effectively. For more information, please visit https://support.google.com/tagmanager/answer/7549390?hl=en-AU.

To measure conversions, we place cookies on your device when you click on a Google ad. These cookies do not identify you personally, but are only used to determine whether you return to the website with the offer during the 30-day cookie period.

When you click through to our website as a visitor to our website, the URL of the conversion page on the website will usually contain information about the click. When you, as a visitor to our website, perform an action that has been flagged as a conversion (for example, when the Google Ads conversion tag is activated), we use the click information to link the conversion to the click that brought you to our website.

The information collected through the conversion cookie is used to generate conversion statistics. We will know how many people clicked on an ad and how many were redirected to a website with a conversion tracking tag. The information collected in this way will normally only be transferred to Google’s servers in the USA in an anonymised form, where it will be stored.

We will only use Google Ads software in connection with your personal data if you have given us your express prior consent. For users in the European Union, the legal basis for the use of Google Ads is Article 6(1)(a) GDPR. You can decide for yourself about the cookie settings in the cookie settings of our website as described above, in particular you can deactivate cookies that have previously been activated and thus withdraw your consent. You can also disable cookies completely in your browser settings. Personal data collected in connection with Google Ads will be deleted or anonymised after one month in connection with the IP address, and deleted or anonymised after three months in connection with cookie information.

You can set the information Google uses to serve ads to you via Google at the following link: https://adssettings.google.com. Alternatively, you can turn off cookies on the Digital Advertising Alliance website at the following link: https://optout.aboutads.info or on the “Your Online Choices” website at https://www.youronlinechoices.com/de. For more information about your rights as a data subject in relation to MSB-MET, including your right to withdraw your consent, please see the rest of this privacy notice. In addition, you can find more information on opt-in and opt-out options in Google’s privacy statement for advertising at https://policies.google.com/technologies/ads and on Google’s privacy policy as a whole in Google’s general privacy statement at https://policies.google.com/privacy.

How does MSB-MET handle my data on social media social networking sites?

In addition to its website content, MSB-MET is also present on social networks and platforms.

Visit the company page on social media

We communicate with our customers, prospects and online visitors (“users”) who are active on our sites through our company pages. In doing so, we may also process users’ data outside the European Union. In such a case, it may be more difficult to enforce users’ rights, which may involve risks. User data is often processed for market research and advertising purposes, and user profiles may be created based on users’ behaviour and resulting interests. Based on these user profiles, we may place advertisements on and off the Platforms that we intend to match users’ interests. The data is also stored in the user profiles, regardless of the devices used by the users.

Interaction on social media on the corporate side

By contacting us on our social media company page, you are providing us with personal information. Such information may include, for example, your contact details, username or the content of any message you send us. We process this information based on our legitimate interest in contacting and communicating with you. For users in the European Union, the legal basis for processing personal data is Article 6(1)(f) GDPR. In addition, for users living in the European Union, the basis for processing personal data may be Article 6(1)(a) GDPR, where the user has given us the appropriate consent. This means that where we integrate content from relevant platform providers into our websites (e.g. via iFrame, plug-ins, etc.), consent is required.

If we have a contractual relationship with you or are preparing such a relationship, Article 6(1)(b) GDPR is the legal basis for processing the personal data of users in the European Union. This applies in particular to participation in prize competitions. In the case of prize draws, we only process the data in order to contact you and send you the prize. We will delete your data after the prize has been awarded or if you have not won.

Does MSB-MET share my data with others?

We reserve the right to pass on the information you provide to our affiliates and specialist dealers around the world. However, we will only share your information if it is necessary to process it for the purposes for which it was provided.

We sometimes use external service providers for the technical processing of your data. Your data may be transferred outside your country or to countries in which MSB-MET or one of its affiliates, resellers, service providers or suppliers operates for processing. These countries may not be members of the European Economic Area. Our company employees and our dealers, service providers and suppliers are bound by contracts to comply with data protection laws.

Data transfers to countries outside the EU or EEA?

The processing of personal data by us will in principle only take place within the EU or the European Economic Area.

In specific cases, however, it may be necessary to transfer the data to recipients in so-called “third countries”. “Third countries” are countries outside the European Union or the Agreement on the European Economic Area in which the level of data protection cannot be presumed to be comparable to that in the European Union. If the information transferred includes personal data, we will ensure that an adequate level of data protection is ensured in the third country or to the recipient in the third country before such transfer. In particular, this may follow from the so-called “adequacy decision” of the European Commission, which establishes an adequate level of data protection for a third country as a whole. Alternatively, the transfer may be based on so-called EU standard contractual clauses with the recipients or on a consent form that you have given accordingly.

Upon request, we will be happy to provide you with further information on the appropriate and adequate safeguards to ensure that the appropriate level of data protection is respected. For more information on the EU Standard Contractual Clauses, please visit https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en and for information on adequacy decisions, please visit https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en.

How long is personal data stored?

In principle, we will retain personal data for as long as it is necessary for the purpose of the processing or for as long as we have a legitimate interest in retaining it and your interests are not overridden by the non-recurrence of the retention or processing. This means that we will generally only store your data for as long as it is necessary for the provision of our website and related services or for as long as we are legally obliged to store the data. We will also delete personal data without any action by the data subject once it is no longer necessary for the purpose of the processing or once storage is otherwise not legally permitted.

General rule:

– the data will be deleted or anonymised after the period of time specified above for the specific processing or website function.

– data processed in connection with the business relationship (in particular in relation to products ordered from us) will be deleted after the expiry of the statutory retention periods; and

– the data processed in relation to a customer account will be deleted when that customer account is deleted, unless further storage is required to comply with legal or contractual retention periods relating to the business relationship.

Personal data that we need to store in order to comply with retention obligations will be stored until the expiry of the relevant retention obligation. Where personal data are stored solely for the purpose of fulfilling the retention obligations, the processing of such personal data will generally be limited and access will only be permitted where necessary for the purposes of the retention obligation.

What are my rights as a data subject?

The data protection laws in your jurisdiction of residence may give you specific rights in relation to your personal data. If the legal requirements are met, you as a data subject within the meaning of Article 4(1) of the GDPR have various rights against us, which we would like to inform you about in more detail below. You can find detailed information on this directly in Articles 15-21 of the GDPR.

To exercise these rights, you simply need to contact our Group Data Protection Officer, whose contact details are set out above, or you can use the technical tools we provide for this purpose.

Right to access Art. 15 GDPR.

You have the right to receive information from us about whether we are processing your data and, if so, which data. This information includes, among other things, how long we process your data and for what purposes, where it comes from and to which recipients or recipients of which kind we transfer it. We may also provide you with a copy of this information.

Right to rectification, Art. 16 GDPR.

As a data subject, you have the right to ask us to correct information about you without delay if it is inaccurate or no longer accurate. You may also request that we complete your incomplete personal data. Where required by law, we will also inform third parties of this correction where we have previously transferred your information to them.

Right to data removal (the so-called “right to be forgotten”), Art. 17 GDPR.

As a data subject, you have the right to request us to delete your personal data without undue delay if any of the following applies:

Your data is no longer needed for the purposes for which it was collected or otherwise processed, or if the purpose has been fulfilled;

You withdraw your consent and there is no other legal basis for the processing;

You object to the processing and there are no legitimate grounds for the processing that override your objection; in the case where we have used your personal data for direct marketing purposes, you only need to object to the processing once;

where we have unlawfully processed your personal data;

we need to delete your personal data to comply with our obligations under EU or national law.

Please note that your right to erasure may be limited by law. These provisions include in particular the restrictions listed in Article 17 of the GDPR.

Right to restriction of processing (data blocking), Art. 18 GDPR

As a data subject, you have the right to ask us to restrict the processing of your personal data if one of the following conditions is met:

You contest the accuracy of your personal data for a period of time that allows us to verify the accuracy of your personal data; The processing is unlawful and you object to the erasure of your personal data and instead request the restriction of the use of your personal data;

We no longer need your personal data for the purposes of the processing, but you need the data to pursue, exercise or defend legal claims; or

You have objected to the processing until it has been determined whether our legitimate grounds override yours.

If you have requested restriction of processing on the basis of any of the above points, we will inform you before lifting the restriction.

The Right to Withdraw Consent, Art. GDPR 7. Paragraph (3)

You may withdraw any consent you have previously given at any time in the future. Such withdrawal may be made either by sending an informative message to the contact details provided above or through the technical means provided by us. If you withdraw your consent, this will not affect the lawfulness of the processing carried out up to that point.

Right to data portability, Art. 20 GDPR.

As a data subject, you have the right to receive personal data about you that you have provided to us in a structured, commonly used and machine-readable format and to transmit this data to others. Details and limitations can be found in Article 20 of the GDPR. The exercise of this right does not affect your right to erasure.

Right to complain to supervisory authority, Art. 77 GDPR.

If you believe that our processing of your data violates applicable data protection laws, you have the right to lodge a complaint with a competent supervisory authority, in particular with the Schleswig-Holstein Independent Data Protection Centre or with the relevant supervisory authority in the Member State where you live, work or where the alleged data breach occurred.

Right to object Art. 21 GDPR.

As a data subject, you have the right to object at any time to the processing of your personal data on the basis of Article 6(1)(e) or (f) of the GDPR on grounds relating to your particular situation; this also applies to profiling based on the aforementioned legislation. If you object, we will no longer process personal data relating to you unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms as a data subject or for the establishment, exercise or defence of legal claims.

Where we process your personal data for direct marketing purposes, you as a data subject have the right to object at any time to the processing of your personal data for marketing purposes; this also applies to profiling where it is related to direct marketing.

If you as a data subject object to processing for direct marketing purposes, we will no longer process your personal data for such purposes.

Changes to our Privacy Policy

You are currently reading version 1.1 of the Privacy Policy, as of 10/2024.

MSB-MET may update this privacy notice at any time if…

… new products or services are introduced

… change to online procedures

… online and IT security technologies evolve

… new legal requirements emerge.

For this reason, we reserve the right to amend or expand this Privacy Statement as necessary. The revised version will be published here. This document also applies to future use of our website. You should consult this privacy statement regularly to keep up to date. This does not mean that the purpose of using the data already stored will change.

All information on our website has been carefully checked. However, we cannot guarantee that the content of our websites is always correct, complete and up-to-date.